1. When logging into the OKX APP on a new device, identity verification via facial recognition prompted: “Cannot connect to Google Play services. Please check your network connection and try again.” See Figure 1.
Plaintext
New Device Login Verification
You are logging in from a new device. Please select a verification method to secure your account
Facial Recognition Verification
Verify your identity using facial recognition technology
Cannot connect to Google Play services. Please check your network connection and try again
2. I finally confirmed that this was not a network issue, but occurred because the Google Play app was not logged in and enabled on the new device. After logging in and enabling it, I attempted facial recognition again and was able to proceed to the next step. This matches the expected outcome. See Figure 2.
