1. The System and Application logs under Windows Logs in Event Viewer within the Control Panel.
The System and Application logs under Windows Logs in Event Viewer within the Control Panel
2. Faulting application name: WDPKCSUtil.exe
Faulting application name: WDPKCSUtil.exe
3. Searching for WDPKCSUtil.exe in drive C revealed that it was caused by the CCBComponents program, so I uninstalled CCBComponents.
Searching for WDPKCSUtil.exe in drive C revealed that it was caused by the CCBComponents program, so I uninstalled CCBComponents
4. The blue screen issue still persisted:
The blue screen issue still persisted
5. I used the BlueScreenView tool to analyze the system error logs, which indicated that hal.dll and igdkmd64.sys caused the corresponding errors. A preliminary analysis pointed to a hardware issue. Ultimately, I removed and reseated the RAM modules and the motherboard CMOS battery, and then reset the BIOS to optimal defaults, which finally resolved the issue:
Used the BlueScreenView tool to analyze the system error logs, which indicated that hal.dll and igdkmd64.sys caused the corresponding errors
