Ecovacs Robot Vacuum App Shows “Offline, Reconfigure Network”

1. When using the Ecovacs robot vacuum, the app shows: Offline, reconnect to network. See Figure 1.

2. To check the cause of the offline status, select the robot’s Wi-Fi indicator light state. See Figure 2.

3. Select Blinking; the connection between the robot and the router is interrupted. See Figure 3.

Please try the following solutions:

1. Open the robot’s top cover, turn off the power and then turn it back on (the red switch under the cover: slide it to the [O] side, then slide it back to the [] side). Wait for the startup music to play (ensure the area is covered by Wi-Fi). After two minutes, check if the Wi-Fi light stays solid. If it stays solid, refresh the app. If the Wi-Fi light is still blinking, proceed to step 2.

2. Restart the router and check if your phone can connect to the network normally. If the connection is normal, refresh the app to see if the robot is online.

4. Open the robot’s top cover, turn off the power and then turn it back on (the red switch under the cover: slide it to the [O] side, then slide it back to the [] side). Wait for the startup music to play (ensure the area is covered by Wi-Fi). After two minutes, check if the Wi-Fi light stays solid. If it stays solid, refresh the app. It is now working normally; proceed to smart cleaning. See Figure 4.